At Mediwise Medical Care, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy (“Policy”) explains how we collect, use, and safeguard your information when you visit our website (the “Website”) or utilize our services (the “Services”), including those offered at our renal care facilities.

By accessing or using our Website and Services, you consent to the terms of this Privacy Policy. If you do not agree with this Policy, please do not use our Website or Services.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Personal information you provide to us, including but not limited to:

• Name, address, phone number, and email address.
• Date of birth and identification details (e.g., national ID or passport number).
• Medical history, treatment details, and health-related information.
• Payment details, including credit/debit card information.

1.2 Non-Personal Information

We also collect non-personal information automatically when you visit our Website, such as:

• IP address and browser type.
• Device information and operating system.
• Pages visited and duration of visits.
• Cookies and tracking technologies (see Section 7 for details).

1.3 Third-Party Sources

We may collect information from third parties, such as healthcare providers, insurers, or publicly available sources, where permitted by law.

2. How We Use Your Information

We use your information for the following purposes:

2.1 Provision of Services

• To provide and manage medical care, including renal care and dialysis treatments.
• To schedule and confirm appointments.
• To communicate with you regarding your treatment or appointments.

2.2 Website Functionality

• To improve your experience on our Website.
• To respond to inquiries or requests submitted through our contact forms.

2.3 Billing and Payments

• To process payments for services rendered.
• To verify insurance coverage and manage claims.

2.4 Legal and Regulatory Compliance

• To comply with applicable laws, regulations, and professional standards.
• To respond to legal requests, court orders, or regulatory investigations.

3. Sharing of Information

We may share your information with the following parties, as necessary:

3.1 Service Providers

We may share information with third-party service providers who assist us in delivering our Services, such as:

• Billing and payment processors.
• IT support and website hosting providers.
• Laboratory and diagnostic facilities.

3.2 Healthcare Partners

With your consent, we may share medical information with other healthcare providers, specialists, or insurers involved in your treatment.

3.3 Legal Obligations

We may disclose information if required to do so by law, including to:

• Respond to subpoenas or court orders.
• Report public health concerns.
• Protect against fraud or unauthorized transactions.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Data Security

We implement robust security measures to protect your information from unauthorized access, alteration, disclosure, or destruction, including:

• Encryption of sensitive data.
• Secure servers and restricted access.
• Regular security audits and employee training.

However, no system is entirely secure, and we cannot guarantee the absolute security of your information. You share information at your own risk.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

5.1 Access and Correction

You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete.

5.2 Data Portability

You may request a copy of your personal information in a commonly used format.

5.3 Withdrawal of Consent

Where consent is required for data processing, you may withdraw your consent at any time.

5.4 Right to Erasure

In certain circumstances, you may request that we delete your personal information, subject to legal or contractual obligations.

5.5 Complaints

If you believe we have violated your rights, you have the right to file a complaint with a relevant data protection authority.

To exercise your rights, please contact us using the details in Section 10.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our Services.
• Comply with legal and regulatory requirements.
• Resolve disputes and enforce our Terms and Conditions.

Once retention periods expire, we securely delete or anonymize your data.

7. Cookies and Tracking Technologies

7.1 Use of Cookies

Our Website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Analyze Website traffic and usage patterns.
• Customize content and advertisements.
• Improve Website functionality.

7.2 Managing Cookies

You can adjust your browser settings to refuse cookies or notify you when cookies are being used. Note that disabling cookies may affect the functionality of our Website.

8. International Data Transfers

If you are accessing our Website or Services from outside Zimbabwe, your information may be transferred to and processed in Zimbabwe, where data protection laws may differ from those in your country. By using our Website or Services, you consent to such transfers.

9. Updates to This Privacy Policy

We may update this Policy from time to time to reflect changes in our practices or applicable laws. The updated Policy will be posted on our Website with the “Effective Date” indicated. Your continued use of the Website or Services constitutes acceptance of the updated Policy.

10. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Mediwise Medical Care
Email: [email protected]
Address: 20 Aintree Road, Highlands, Harare

Effective Date: January 19, 2025