Welcome to Mediwise Medical Care. These Terms and Conditions (“Terms”) govern your access to and use of the Mediwise Medical Care website (the “Website”) and services provided by Mediwise Medical Care, including but not limited to our renal care facilities (the “Services”). By accessing or using the Website and Services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our Website or Services.

1. Introduction

Mediwise Medical Care provides specialized medical services, including renal care, hemodialysis, and related healthcare services. These Terms apply to all users of our Website and patients utilizing our facilities. Mediwise Medical Care reserves the right to update these Terms at any time without prior notice. The most current version of the Terms will be posted on our Website, and your continued use of the Website or Services constitutes acceptance of the updated Terms.

2. Use of the Website

2.1 Eligibility

You must be at least 18 years old to use this Website or the Services unless supervised by a legal guardian.

2.2 Prohibited Activities

When using the Website, you agree not to:

• Use the Website for unlawful purposes or violate applicable laws and regulations.
• Engage in unauthorized access, interference, or disruption of the Website or its servers.
• Post, transmit, or distribute any harmful, defamatory, or infringing content.
• Use the Website to impersonate any person or entity.

3. Medical Disclaimer

3.1 No Medical Advice

The information provided on this Website, including articles, blog posts, and educational content, is for informational purposes only and does not constitute medical advice. It is not a substitute for professional diagnosis, treatment, or medical consultation with a qualified healthcare provider.

3.2 Professional Consultation

Always consult a licensed medical professional for advice regarding specific medical conditions or treatments. Mediwise Medical Care disclaims all liability arising from reliance on information provided on the Website.

4. Services at Renal Care Facilities

4.1 Patient Responsibility

Patients utilizing Mediwise Medical Care’s renal care facilities are responsible for providing accurate and complete medical history and information. Mediwise Medical Care is not liable for adverse outcomes resulting from incomplete or inaccurate information provided by the patient.

4.2 Appointment and Cancellation Policy

• Appointments must be scheduled in advance, subject to availability.
• Cancellations must be made at least 24 hours before the scheduled appointment to avoid charges.

4.3 Emergency Services

Mediwise Medical Care does not provide emergency medical services. In case of a medical emergency, call your local emergency number immediately.

5. Payment and Fees

5.1 Pricing

All fees for Services will be communicated upfront and are subject to change. Mediwise Medical Care reserves the right to adjust pricing without prior notice, but changes will not apply to previously confirmed appointments.

5.2 Payment Methods

We accept various forms of payment, including credit/debit cards, bank transfers, and cash. Payments must be made at the time of service unless otherwise agreed upon.

5.3 Insurance

Mediwise Medical Care may accept insurance plans. It is the patient’s responsibility to confirm coverage with their insurer. Any remaining balances not covered by insurance must be paid by the patient.

6. Privacy Policy

Your use of the Website and Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data. By using our Website or Services, you consent to the collection and use of your information as outlined in the Privacy Policy.

7. International Use

Mediwise Medical Care operates within the jurisdiction of Zimbabwe. If you access the Website or Services from outside Zimbabwe, you are responsible for compliance with applicable local laws. Mediwise Medical Care makes no representations that the Services are appropriate or available in other locations.

8. Liability and Disclaimers

8.1 Limitation of Liability

To the maximum extent permitted by law, Mediwise Medical Care and its affiliates, employees, and contractors shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the Website or Services.

8.2 Indemnification

You agree to indemnify and hold Mediwise Medical Care harmless from any claims, damages, or losses resulting from your use of the Website, breach of these Terms, or reliance on information provided through our Website or Services.

8.3 Force Majeure

Mediwise Medical Care shall not be held responsible for delays or failures in performance resulting from events beyond our reasonable control, including natural disasters, pandemics, or governmental restrictions.

9. Intellectual Property

All content on the Website, including text, images, logos, and designs, is the property of Mediwise Medical Care and protected by copyright, trademark, and other intellectual property laws. Unauthorized use of our intellectual property is prohibited.

10. Third-Party Links

The Website may contain links to third-party websites. Mediwise Medical Care does not endorse or assume responsibility for the content or practices of any third-party websites.

11. Dispute Resolution

11.1 Governing Law

These Terms are governed by the laws of Zimbabwe, without regard to its conflict of law provisions.

11.2 Arbitration

Any disputes arising out of or related to these Terms shall be resolved through binding arbitration in accordance with the rules of the Arbitration Foundation of Zimbabwe. The decision of the arbitrator shall be final and binding.

12. Contact Information

If you have any questions or concerns regarding these Terms or our Services, please contact us:

Mediwise Medical Care
Email: [email protected]
Address: 20 Aintree Road, Highlands, Harare

13. Termination

Mediwise Medical Care reserves the right to terminate your access to the Website or Services for any violation of these Terms or applicable laws. Termination does not waive any liabilities or obligations accrued prior to termination.

14. Entire Agreement

These Terms, along with the Privacy Policy and any additional terms provided during specific interactions, constitute the entire agreement between you and Mediwise Medical Care regarding your use of the Website and Services.

Effective Date: January 19, 2025